Delivery Policy

A  €5.00 flat rate is applicable for purchases below €50.00. Purchases of €50.00 and over are delivered free of charge for both Malta and Gozo.  Please allow up to 5 business working days for delivery.

Orders are dispatched on business days only. Business days are Monday-Friday, excluding public holidays.  We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at [email protected] and quote your order number.

Return & Exchange Policy

We want to make sure you are 100% satisfied with your purchase, but please note that we cannot offer refunds on wax melts that have been used or broken, and as a small business we are also unable to offer free returns.

In the unlikely event that you are unhappy with your retail order, please email [email protected] in the first instance with your details and we will try to resolve.

If you need to return your item, then please post this back to us at 98 Triq Il-Fortizza Tal-Grazzja, Xghajra, XJR 1307 and we will arrange a refund once we’ve received and inspected your item.